Frequently Asked Questions
Everything you need to know about buying, selling, and caring for your timepieces.
Are all watches sold on the HODINKEE Shop authentic?
Yes, every watch sold in our shop undergoes a rigorous multi-point inspection by our team of in-house specialists to ensure 100% authenticity and proper mechanical function.
What is your return policy for watches and accessories?
We offer a 7-day return period for all pre-owned watches and a 30-day return period for new watches and most accessories, provided they are returned in their original, unworn condition with all packaging intact.
Do you offer international shipping?
We ship to most countries worldwide via insured express couriers. Please note that international customers are responsible for any customs duties or taxes incurred during importation.
Does my pre-owned watch come with a warranty?
Every pre-owned watch purchased from HODINKEE includes a two-year limited warranty that covers mechanical internal malfunctions.
How do I ensure my watch strap will fit?
We provide detailed lug width and length measurements for all our straps. We recommend measuring the space between the lugs of your watch case to ensure a perfect match before purchasing.
What payment methods do you accept?
We accept all major credit cards, Apple Pay, Google Pay, and offer flexible financing options through Affirm for eligible customers.